Frequently Asked Questions

Immediately after your payment is confirmed via our encrypted Stripe gateway, you are redirected to your order confirmation receipt. Here, you will see direct download buttons for all purchased assets. Simultaneously, an automated order confirmation email containing your direct download links is dispatched to your email address.

No. All digital transactions are processed in real-time. Because our store runs an automated digital fulfillment workflow, completed orders release downloadable file permissions instantaneously.

Do not worry! You do not need to keep the browser window open. Your download links are saved in your email invoice and—if you created an account or logged in—are permanently accessible in your Creator Vault at /my-account/downloads/.

By default, each asset purchase grants 5 download attempts. This generous limit allows you to retrieve your files across multiple workstations or re-download them if you misplace your initial download.

Individual security download links remain valid for 60 days from purchase to prevent unauthorized sharing. For registered customers, you can generate fresh, signed download tokens anytime directly from your Creator Vault account.

If your link expires or you have exhausted your attempts due to computer upgrades or drive failure, simply reach out to support@theteevora.com with your Order Number. We will gladly refresh your download permissions.

Formats vary by product and are clearly itemized under the "Deliverables Manifest" on every product page. Typical formats include Adobe Illustrator (AI), Photoshop (PSD), Scalable Vector Graphics (SVG), high-resolution transparent PNG (300 DPI), Encapsulated PostScript (EPS), and PDF vector guides.

Vector files (AI, EPS, SVG) can be opened in Adobe Illustrator, Affinity Designer, CorelDRAW, Inkscape, or Figma. High-resolution PNGs can be placed in Canva, Photoshop, Procreate, or any graphics software. Fonts and standard print templates work across modern design suites.

On Windows, right-click the downloaded .ZIP file and select "Extract All...". On macOS, simply double-click the .ZIP archive and Archive Utility will extract it into a clean folder containing your deliverables.

Every asset sold on Teevora includes non-exclusive, worldwide commercial usage rights for end-products. You may use our graphics, vectors, and templates to create physical merchandise (t-shirts, posters, mugs), digital marketing materials, website layouts, and client design deliverables.

Yes! You may apply our designs to physical merchandise sold through your own shop or print-on-demand fulfillment partners, provided the designs are incorporated into an end-product. You may not offer the raw source file as a downloadable digital asset.

You cannot sub-license, resell, redistribute, or share the raw source files (AI, PSD, SVG, etc.) in any digital asset marketplace, torrent, stock site, or competing graphic bundle. The license covers derived end-products, not re-selling the digital raw asset itself.

Because digital products cannot be physically returned or revoked once downloaded to your machine, all sales are considered final once the digital files have been retrieved. However, we stand 100% behind the technical integrity of our craftsmanship.

If a file archive is damaged, corrupted, or does not match the deliverables specified on the product page, notify us within 14 days at support@theteevora.com. We will immediately provide replacement source files. If the technical defect cannot be resolved, we will issue a full refund to your original payment method.

No. You can check out with just your name and email address. However, creating an account or logging in during checkout gives you ongoing access to your Creator Vault at /my-account/downloads/, where your files and invoices remain organized in one centralized hub.

Yes. If you register an account using the exact same billing email address used during guest checkout, your past orders and downloads will automatically sync to your Creator Vault.

You can reach us through our Contact Page at /contact/ or email support@theteevora.com. We respond to all inquiries within 24–48 business hours (Monday through Friday). As an independent studio, your questions are addressed directly by the creators who built the assets.